Services for LCD manufacturers and service centers

ELSIN’s location in the middle of Europe in Plzeň, Czech Republic is of strategic advantage regarding logistic services and ease of contact with customers other European countries.

	Scope of activities At the moment ELSIN provide extensive services including LCD-equipment repair, logistics and other customised services to both LCD-panel manufacturers and manufacturers of products including LCDs – monitors, TV sets and others. Elsin has business relationships with 15 Service Centres (SVCs) of such customers in Europe and provides to these the following services:
	LCD panels repair – warranty and post-warranty services for LCD panels. Electronic products and components repair – repairs of LCD monitors, electronic sub-systems and PCB-mounted units and others. Logistic services – Elsin’s position in Central Europe is of great advantage in providing cheap and efficient goods transport to destinations all over the continent. Elsin can also arrange sea and air transport to other countries of the world. For SVCs of the LCD manufacturers in Europe, Elsin provides for collection of defective products from customers, electronic identification of each such product throughout the repair procedure (using the so-called “travel cards” for products where all data on product history from the moment of defect reporting to delivery of repaired product to the customer are recorded) and return of the repaired products to customers. Elsin maintain detailed records on the goods dispatched and received with the associated statistics and operational analyses as required by the customers. Warehousing – storage of LCD panels and other goods available in partner company in modern safe computer-controlled warehouse with the capacity in excess of more than 1000 pallets. Customer-specific services – reporting to customers on goods status and movement, statistical analyses, RMA (Return Material Authorisation) services, buffer services, supply chain management and others. Buffer services – fast and flexible delivery of LCD panels and other LCD-including goods in stock to customers in the whole of Europe. LCD panels and other goods are kept at the Elsin stores at quantities corresponding to the actual market demands. The stocks are maintained through supplies from LCD-panel/goods manufacturers and, to some extent, goods repaired by Elsin. RMA verification – on-site verification of customer claims all over Europe. On-site Support – expert services for LCD producers in various countries of Europe. For example, for Asian LCD manufacturers we do verification and testing of LCD units directly at the factories of their European customers – ( monitor or TV manufacturers).
	ELSIN profile summary Main customers Customer locations LCD panel manufacturers LCD products (TV, monitor) manufacturers LCD Service Centres Korea, China, European countries, Norwey, Switzerland, Turkey, South Africa, etc. Scope of activities Polarizer replacement Driver IC exchange (H/V line or block) Back light / Lamp repair Component level PCB repair CID defects repair RMA services Buffer services and Warehousing Logistics – worldwide delivery On-site RMA support and technical support Display solutions Repair experiences More than 10 000 LCD panels sent for repair to ELSIN yearly. Frequent models: AUO, BOE HYDIS, BOE OT, CPT, CHIMEI, HANNSTAR, HYUNDAI, INNOLUX, LG PHILIPS, NEC, OPTREX, SAMSUNG, SHARP, TOPPOLY, TORISAN, TOSHIBA etc. Facilities Clean-room technology Polarizer Detach/Attach machine 65“ Bonding machine up 65“ – COF Microscope inspection ESD control LCD Repair capacity about 1,500 panels per month (easily extendable) Quality Assurance Customer audit based on ISO/TS 16 946 May 2006 ISO 9001-2000 certification in progress For Elsin short presentation .pdf click here